How To Fix CRMS4_SRV_API123 - Item &1: Cannot enter equipment and functional location at the same time.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 123

• Message text: Item &1: Cannot enter equipment and functional location at the same time.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API123 - Item &1: Cannot enter equipment and functional location at the same time. ?

  The SAP error message CRMS4_SRV_API123 indicates that there is an issue with the entry of equipment and functional location in a service request or order. Specifically, the error states that you cannot enter both an equipment and a functional location for the same item simultaneously. This is a common restriction in SAP systems to ensure data integrity and avoid confusion in service management processes.
  Cause:
  The error occurs when:
  
  You are trying to assign both an equipment number and a functional location to the same item in a service order or request.
  The system is designed to allow only one of these identifiers to be used at a time for a specific item.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review the Item Details: Check the item in question and determine whether you need to use equipment or functional location. You should only enter one of them.
  
  
  Remove One Identifier:
  
  If you have entered both an equipment number and a functional location, decide which one is appropriate for your scenario.
  Remove the one that is not needed. For example, if you need to track the service against a specific piece of equipment, remove the functional location entry.
  
  
  
  Save Changes: After making the necessary adjustments, save the changes and try to process the service request or order again.
  
  
  Consult Documentation: If you are unsure about which identifier to use, refer to your organization's documentation or consult with a colleague who is familiar with the service management processes.
  
  
  Check Configuration: If this error occurs frequently and seems to be a systemic issue, it may be worth checking the configuration settings in SAP to ensure that they align with your business processes.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. Sometimes, SAP releases notes that provide additional context or solutions for specific error messages.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), or CRMD_ORDER (Manage Service Orders) to navigate through service management processes effectively.
  User Training: Ensure that users are trained on the correct procedures for entering service requests and orders to minimize the occurrence of this error.
  
  By following these steps, you should be able to resolve the error and continue with your service management tasks in SAP.