How To Fix CRMS4_SOM_PROD_API037 - You are not allowed to change CCM status from 'Obsolete' to 'Open'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_API -

• Message number: 037

• Message text: You are not allowed to change CCM status from 'Obsolete' to 'Open'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_API037 - You are not allowed to change CCM status from 'Obsolete' to 'Open' ?

  The SAP error message CRMS4_SOM_PROD_API037 indicates that there is an attempt to change the status of a Customer Care Management (CCM) object from 'Obsolete' to 'Open', which is not permitted by the system. This restriction is typically in place to maintain data integrity and ensure that obsolete records are not inadvertently reactivated.
  Cause:
  
  Status Restrictions: The system has predefined rules regarding the status transitions of CCM objects. Once an object is marked as 'Obsolete', it is generally considered inactive and cannot be reverted to an 'Open' status.
  Business Logic: The business process may dictate that once a record is obsolete, it should remain so to prevent confusion and maintain a clear audit trail.
  Configuration Settings: There may be specific configuration settings in the SAP system that enforce these status transitions.
  
  Solution:
  
  Review Business Process: Confirm with your business process owner or relevant stakeholders whether it is necessary to change the status of the object. If the object is truly obsolete, it may be best to leave it as is.
  Create a New Record: If you need to reactivate the functionality or data associated with the obsolete record, consider creating a new record instead of changing the status of the old one.
  Consult Documentation: Check the SAP documentation or help files related to CCM status management for any specific guidelines or procedures that may apply.
  Custom Development: If there is a legitimate business need to allow this status change, you may need to consult with your SAP development team to explore the possibility of customizing the system to allow this transition, although this should be approached with caution.
  SAP Support: If you believe this is an error or if you need further assistance, consider reaching out to SAP support for guidance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to CCM and status management, such as CRMD_ORDER or CRMD_ORDERADM_H, to better understand how to manage these records.
  User Authorizations: Ensure that you have the necessary authorizations to perform actions on CCM objects, as restrictions may also be related to user roles.
  
  By following these steps, you should be able to address the error and determine the best course of action regarding the obsolete CCM object.