How To Fix CRMS4_SOM_EQUI006 - Number of Technical Resources is not equal to the quantity

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_EQUI - Message Class for SOM - Equipment integration

• Message number: 006

• Message text: Number of Technical Resources is not equal to the quantity

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_EQUI006 - Number of Technical Resources is not equal to the quantity ?

  The SAP error message CRMS4_SOM_EQUI006 indicates that there is a mismatch between the number of technical resources assigned to a service order and the quantity specified for those resources. This error typically occurs in the context of service order management within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Mismatch in Quantity: The number of technical resources (e.g., technicians, equipment) assigned to the service order does not match the quantity specified in the order. For example, if you have assigned 2 technicians but the order specifies a requirement for 3, this error will occur.
  Configuration Issues: There may be issues with the configuration of the service order or the resource planning settings in the system.
  Data Entry Errors: Manual entry errors when creating or modifying the service order can lead to discrepancies in the quantities.
  
  Solution:
  
  Check Resource Assignment: Review the service order to ensure that the number of technical resources assigned matches the quantity required. Adjust the assignment as necessary.
  Update Quantity: If the number of resources is correct but the quantity is incorrect, update the quantity in the service order to reflect the actual number of resources assigned.
  Review Configuration: If the issue persists, check the configuration settings related to resource planning and service order management in SAP. Ensure that they are set up correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on managing service orders and technical resources.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access and modify service orders.
  SAP Notes: Look for relevant SAP Notes that may address known issues or provide patches related to this error message.
  User Roles: Ensure that the user has the appropriate permissions to modify service orders and resource assignments.
  Training: If this is a recurring issue, consider providing training for users on how to properly assign resources and manage service orders in SAP CRM.
  
  By following these steps, you should be able to resolve the error and ensure that your service orders are correctly configured with the appropriate resources.