How To Fix CRMS4_SOM_CUST001 - Billing plan type not found for process type &1 and item type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_CUST - SOM Customizing

• Message number: 001

• Message text: Billing plan type not found for process type &1 and item type &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_CUST001 - Billing plan type not found for process type &1 and item type &2 ?

  The SAP error message CRMS4_SOM_CUST001 indicates that the system cannot find a billing plan type for the specified process type and item type. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to create or process a billing document.
  Cause:
  
  Missing Configuration: The billing plan type has not been defined for the specified process type and item type in the system.
  Incorrect Process or Item Type: The process type or item type being used does not match any existing billing plan types in the configuration.
  Custom Development: If there are custom developments or enhancements, they might not be correctly configured to handle the billing plan types.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for billing plan types.
  Ensure that the billing plan type is defined for the specific process type and item type you are working with.
  You can find this under: 
  
  Sales and Distribution -> Basic Functions -> Billing -> Billing Plan -> Define Billing Plan Types.
  
  
  
  
  
  Verify Process and Item Types:
  
  Check the process type and item type being used in the transaction that triggered the error.
  Ensure that they are correctly set up and that there is a corresponding billing plan type configured for them.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or notes related to the specific process and item types to ensure that you are using them correctly.
  
  
  
  Testing:
  
  After making any changes, test the transaction again to see if the error persists.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or SE11 to check the database tables related to billing plans.
  SAP Notes: Search for SAP Notes related to billing plan types and CRM errors for additional guidance and troubleshooting steps.
  Documentation: Review SAP Help documentation for detailed explanations of billing plans and their configurations.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.