How To Fix CRMS4_SERV_UI023 - You can't assign service performer &1 to item &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SERV_UI - Messages for SERV Fiori UI

• Message number: 023

• Message text: You can't assign service performer &1 to item &2.

What causes this issue?

You tried to assign service performer &v1& to the service order item
&v2&. This isn't possible. There can be two reason why you can't use
this service performer:
The service performer doesn't exist.
The validity period of the service performer as a business partner has
expired.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Assign a valid service performer to the service order item.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SERV_UI023 - You can't assign service performer &1 to item &2. ?

  The SAP error message CRMS4_SERV_UI023 indicates that there is an issue with assigning a service performer (such as a technician or service agent) to a specific service item in a service order or service request. This error typically arises in the context of SAP Customer Relationship Management (CRM) or SAP Service Management.
  Cause:
  The error can occur due to several reasons, including:
  
  
  Invalid Performer Assignment: The service performer you are trying to assign may not be valid for the specific service item. This could be due to various reasons such as:
  
  The performer is not authorized to perform the service.
  The performer is not available for the time period of the service item.
  The performer is not linked to the relevant organizational unit.
  
  
  
  Service Item Status: The status of the service item may not allow for a performer to be assigned. For example, if the service item is already completed or in a status that does not permit changes.
  
  
  Configuration Issues: There may be configuration settings in the system that restrict the assignment of service performers based on certain criteria.
  
  
  Missing Master Data: The service performer or the service item may be missing necessary master data or attributes that are required for the assignment.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Performer Validity: Verify that the service performer you are trying to assign is valid and has the necessary qualifications and authorizations for the service item.
  
  
  Review Service Item Status: Check the status of the service item to ensure that it is in a state that allows for the assignment of a performer. If the status is incorrect, you may need to change it or create a new service item.
  
  
  Examine Configuration Settings: Review the configuration settings in the SAP system related to service assignments. Ensure that there are no restrictions that would prevent the assignment of the performer.
  
  
  Check Master Data: Ensure that all necessary master data for both the service performer and the service item is complete and accurate. This includes checking organizational assignments, availability, and any other relevant attributes.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details related to the error message and any additional troubleshooting steps.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate service orders and assignments, such as CRMD_ORDER or CRMD_ORDERADM_H.
  User Authorizations: Ensure that the user attempting to make the assignment has the necessary authorizations to do so.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.