How To Fix CRMS4_SERV_UI023 - You can't assign service performer &1 to item &2.

CRMS4_SERV_UI023 - Overview

• Message type: E = Error

• Message class: CRMS4_SERV_UI - Messages for SERV Fiori UI

• Message number: 023

• Message text: You can't assign service performer &1 to item &2.

What causes this issue?

You tried to assign service performer &v1& to the service order item
&v2&. This isn't possible. There can be two reason why you can't use
this service performer:
The service performer doesn't exist.
The validity period of the service performer as a business partner has
expired.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Assign a valid service performer to the service order item.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SERV_UI023 - You can't assign service performer &1 to item &2. ?

  The SAP error message CRMS4_SERV_UI023 indicates that there is an issue with assigning a service performer (such as a technician or service agent) to a specific service item in a service order or service request. This error typically arises in the context of SAP Customer Relationship Management (CRM) or SAP Service Management.
  
  Cause:
  The error can occur due to several reasons, including:
  
  
  Invalid Performer Assignment: The service performer you are trying to assign may not be valid for the specific service item. This could be due to various reasons such as:
  
  The performer is not authorized to perform the service.
  The performer is not available for the time period of the service item.
  The performer is not linked to the relevant organizational unit.
  
  
  
  Service Item Status: The status of the service item may not allow for a performer to be assigned. For example, if the service item is already completed or in a status that does not