How To Fix CRMS4_SERV_UI020 - To edit item &1, you must cancel the follow-on purchase order &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SERV_UI - Messages for SERV Fiori UI

• Message number: 020

• Message text: To edit item &1, you must cancel the follow-on purchase order &2.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SERV_UI020 - To edit item &1, you must cancel the follow-on purchase order &2. ?

  The SAP error message CRMS4_SERV_UI020 typically occurs in the context of service management or sales order processing within the SAP CRM (Customer Relationship Management) module. This error indicates that you are trying to edit a specific item in a service order or sales order, but there is a follow-on purchase order associated with that item that needs to be canceled first.
  Cause:
  The error arises when:
  
  You attempt to modify an item in a service order or sales order that has a linked follow-on purchase order.
  The system enforces a rule that prevents changes to the order item until the associated purchase order is canceled.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify the Follow-On Purchase Order: 
  
  Note the purchase order number mentioned in the error message (e.g., &2).
  Use transaction codes like ME23N (Display Purchase Order) to view the details of the purchase order.
  
  
  
  Cancel the Follow-On Purchase Order:
  
  If you have the necessary permissions, you can cancel the purchase order. This can typically be done using transaction code ME22N (Change Purchase Order).
  Change the status of the purchase order to "Canceled" or delete the purchase order if applicable.
  
  
  
  Edit the Item:
  
  Once the purchase order is canceled, return to the service order or sales order and attempt to edit the item again.
  
  
  
  Check for Dependencies:
  
  Ensure that there are no other dependencies or linked documents that might prevent you from making the changes.
  
  
  
  Consult Documentation or Support:
  
  If you are unsure about canceling the purchase order or if it affects other processes, consult your SAP documentation or reach out to your SAP support team for guidance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME23N (Display Purchase Order), ME22N (Change Purchase Order), and CRM order management transactions.
  User Permissions: Ensure that you have the necessary permissions to cancel purchase orders and edit service orders.
  Business Processes: Understand the business processes involved in service order management and how they relate to purchase orders to avoid similar issues in the future.
  
  By following these steps, you should be able to resolve the CRMS4_SERV_UI020 error and proceed with your required changes in SAP.