How To Fix CRMS4_QTAN002 - You can only reject completed service quotations at header level.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_QTAN - Message class for specific validations for Quotation

• Message number: 002

• Message text: You can only reject completed service quotations at header level.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_QTAN002 - You can only reject completed service quotations at header level. ?

  The SAP error message CRMS4_QTAN002 indicates that you are trying to reject a service quotation that has already been completed, but the system only allows rejection at the header level for completed service quotations. This means that you cannot reject individual line items of a completed service quotation; you can only reject the entire quotation.
  Cause:
  
  Quotation Status: The service quotation you are trying to reject has a status indicating that it is completed. In SAP, once a quotation reaches a completed status, certain actions, such as rejecting individual line items, are restricted.
  Business Logic: The design of the SAP CRM system enforces that completed quotations can only be rejected as a whole to maintain data integrity and avoid inconsistencies in the quotation process.
  
  Solution:
  
  Reject at Header Level: To resolve this error, you need to reject the entire service quotation at the header level. This can typically be done by navigating to the quotation in the SAP CRM interface and selecting the option to reject the quotation.
  Change Status: If you need to make changes to specific line items, you may need to first change the status of the quotation back to a modifiable state (if possible) before making any adjustments.
  Consult Documentation: Review the SAP documentation or help files related to service quotations for specific steps on how to reject a quotation at the header level.
  Contact Support: If you are unsure how to proceed or if the quotation should not be in a completed state, consider reaching out to your SAP support team or administrator for further assistance.
  
  Related Information:
  
  SAP Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service quotations.
  User Roles and Permissions: Ensure that you have the necessary permissions to reject quotations and that your user role is configured correctly in the SAP system.
  Business Processes: Understand the business processes related to service quotations in your organization, as there may be specific workflows that dictate how quotations should be handled.
  
  By following these steps, you should be able to address the error message and manage your service quotations effectively within SAP.