How To Fix CRMS4_PS_TOOLS077 - No payment family is assigned to contract account category &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 077

• Message text: No payment family is assigned to contract account category &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS077 - No payment family is assigned to contract account category &1 ?

  The SAP error message CRMS4_PS_TOOLS077 indicates that there is no payment family assigned to the specified contract account category. This error typically arises in the context of contract accounts in SAP Customer Relationship Management (CRM) or SAP Convergent Charging (CC) when trying to process transactions related to billing or payments.
  Cause:
  The primary cause of this error is that the contract account category (denoted by &1 in the error message) does not have a corresponding payment family assigned to it. Payment families are used in SAP to categorize different types of payment processing rules and behaviors, and if a contract account category lacks this assignment, the system cannot proceed with the payment processing.
  Solution:
  To resolve this error, you need to assign a payment family to the relevant contract account category. Here are the steps to do this:
  
  
  Access the Configuration Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the configuration settings for contract accounts. This is usually found under the path: 
  SPRO -> SAP Reference IMG -> Financial Accounting -> Contract Accounts Receivable and Payable -> Master Data -> Define Contract Account Categories
  
  
  
  
  Select the Relevant Contract Account Category:
  
  Find the contract account category that is causing the error (the one indicated by &1 in the error message).
  
  
  
  Assign a Payment Family:
  
  In the configuration settings for the selected contract account category, look for the option to assign a payment family.
  Choose an appropriate payment family that aligns with the business requirements and assign it to the contract account category.
  
  
  
  Save the Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Changes:
  
  After assigning the payment family, test the transaction that previously resulted in the error to ensure that the issue has been resolved.
  
  
  
  Related Information:
  
  Payment Families: Payment families define the rules and processes for handling payments in SAP. They can include settings for payment methods, payment terms, and other related configurations.
  Contract Account Categories: These categories are used to classify different types of contract accounts, such as residential, commercial, or industrial accounts, and they determine how the system processes transactions related to those accounts.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OBD2 (for defining payment families) and OBA7 (for defining contract account categories) to streamline your navigation in SAP.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or refer to SAP documentation for further troubleshooting.