How To Fix CRMS4_PS_NET148 - Could not enqueue payment recipient &1 for processing of NCU &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_NET - Net Calculation

• Message number: 148

• Message text: Could not enqueue payment recipient &1 for processing of NCU &3

What causes this issue?

in order to execute the net calculation the social service data of
payment recipeint &v1& should be locked (enqueued). This is currently
not possible due to an existing lock.
The involved net calculation unit is represented by
&V2&
&V3&.
The net calculation unit period is &V4&.

System Response

The net calculation is not executed.

How to fix this error?

Repeat the net calculation at a later point of time.
You may use the mass report for the execution.
Currently there is no further system support for this topic available
(for example automatic retry, post processing order, creation of an
activity (CRM)).

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_NET148 - Could not enqueue payment recipient &1 for processing of NCU &3 ?

  The SAP error message CRMS4_PS_NET148 indicates that there is an issue with enqueuing a payment recipient for processing in the context of a Non-Collective Unit (NCU). This error typically arises in the SAP Customer Relationship Management (CRM) or SAP Convergent Charging (CC) environments when there is a problem with the locking mechanism that prevents the system from processing the payment recipient.
  Cause:
  
  Locking Issues: The most common cause of this error is that the payment recipient is already locked by another process or user. SAP uses an enqueue mechanism to prevent multiple processes from modifying the same data simultaneously.
  Database Issues: There may be underlying database issues that prevent the system from acquiring the necessary locks.
  Configuration Issues: Incorrect configuration in the payment processing or NCU setup can also lead to this error.
  System Performance: High system load or performance issues can lead to timeouts or failures in acquiring locks.
  
  Solution:
  
  Check Lock Entries: Use transaction code SM12 to check for existing lock entries related to the payment recipient. If you find that the lock is held by another user or process, you may need to wait for that process to complete or, if appropriate, release the lock.
  Review System Logs: Check the system logs (transaction code SLG1) for any additional error messages or warnings that might provide more context about the issue.
  Retry the Process: Sometimes, simply retrying the operation after a short period can resolve transient locking issues.
  Check Configuration: Review the configuration settings related to payment processing and NCU to ensure they are set up correctly.
  System Performance: Monitor system performance and resource utilization. If the system is under heavy load, consider optimizing performance or scheduling batch jobs during off-peak hours.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for further assistance. They may provide patches or additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SLG1 (for application logs), and SE11 (for data dictionary) to investigate further.
  Documentation: Review SAP documentation related to payment processing and NCU for any specific notes or guidelines that may apply to your situation.
  User Permissions: Ensure that the user attempting the operation has the necessary permissions to access and modify the payment recipient data.
  
  By following these steps, you should be able to diagnose and resolve the CRMS4_PS_NET148 error effectively.