How To Fix CRMS4_PS_NET144 - Entitlement frequency type for mapping type &3 (SXP type &4) is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_NET - Net Calculation

• Message number: 144

• Message text: Entitlement frequency type for mapping type &3 (SXP type &4) is missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_NET144 - Entitlement frequency type for mapping type &3 (SXP type &4) is missing ?

  The SAP error message CRMS4_PS_NET144 indicates that there is a missing entitlement frequency type for a specific mapping type in the context of SAP CRM (Customer Relationship Management) and SAP Service Management. This error typically arises when the system is trying to process a service entitlement but cannot find the necessary configuration for the frequency type associated with the mapping type.
  Cause:
  
  Missing Configuration: The entitlement frequency type for the specified mapping type (SXP type) is not defined in the system.
  Incorrect Mapping: There may be an issue with how the mapping types are set up in the system, leading to a mismatch.
  Data Inconsistency: There could be inconsistencies in the data that are causing the system to look for a frequency type that does not exist.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for service entitlements in SAP CRM.
  Ensure that the entitlement frequency types are correctly defined for the relevant mapping types.
  You can do this by going to the customizing transaction (SPRO) and checking the settings under Customer Relationship Management > Service > Service Order Management > Entitlement Management.
  
  
  
  Define Missing Frequency Type:
  
  If the frequency type is indeed missing, you will need to create it. This can typically be done in the same configuration area where you check for existing types.
  Make sure to assign the correct mapping type to the newly created frequency type.
  
  
  
  Review Mapping Types:
  
  Verify that the mapping types are correctly set up and that they correspond to the expected values in the system.
  Check if there are any recent changes or updates that might have affected the mapping.
  
  
  
  Data Validation:
  
  Review the data being processed to ensure that it is consistent and valid. Look for any anomalies that might lead to this error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to entitlement management and mapping types for any additional guidance or updates.
  
  
  
  Testing:
  
  After making the necessary changes, perform tests to ensure that the error no longer occurs and that the entitlement processing works as expected.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, SE11 for data dictionary, or SE80 for object navigator to check related objects.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after checking configurations and mappings, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the CRMS4_PS_NET144 error and ensure that your entitlement management processes function correctly.