How To Fix CRMS4_PS_GROSS130 - Follow-up SSP must be related to the same entitlement frequency &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 130

• Message text: Follow-up SSP must be related to the same entitlement frequency &4

What causes this issue?

The transaction type &V1& of the follow-up social service plan (SSP) is
related to a different entitlement frequency than the previous
transaction types (for example &V2&). Transaction type &V1& is related
to entitlement frequency &V3& whereas transaction type &V2& is related
to &V4&.

System Response

Processing is stopped.

How to fix this error?

Use a transaction type that is related to entitlement frequency &V4&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS130 - Follow-up SSP must be related to the same entitlement frequency &4 ?

  The SAP error message CRMS4_PS_GROSS130 indicates that there is a mismatch in the entitlement frequency between the follow-up service order (SSP) and the original entitlement. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service orders and entitlements.
  Cause:
  The error arises when you attempt to create or process a follow-up service order (SSP) that is not aligned with the entitlement frequency of the original service order. Each entitlement has a defined frequency (e.g., daily, weekly, monthly), and the follow-up service order must adhere to this frequency to ensure proper billing and service management.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Original Entitlement:
  
  Review the original service order and its associated entitlement to determine the frequency that has been set.
  
  
  
  Verify the Follow-Up Service Order:
  
  Check the details of the follow-up service order (SSP) you are trying to create. Ensure that the frequency matches that of the original entitlement.
  
  
  
  Adjust the Frequency:
  
  If the frequencies do not match, you will need to either:
  
  Change the frequency of the follow-up service order to match the original entitlement.
  Modify the original entitlement to allow for the creation of the follow-up service order with the desired frequency (if applicable).
  
  
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's guidelines for managing entitlements and service orders to ensure compliance with business rules.
  
  
  
  Testing:
  
  After making the necessary adjustments, attempt to create or process the follow-up service order again to see if the error persists.
  
  
  
  Related Information:
  
  Entitlement Management: Understanding how entitlements work in SAP CRM is crucial. They define the rights of customers to receive services and can include various parameters such as frequency, duration, and limits.
  Service Order Processing: Familiarize yourself with the service order lifecycle in SAP CRM, including how follow-up orders are created and processed.
  SAP Notes and Support: If the issue persists or if you need more specific guidance, consider checking SAP Notes or reaching out to SAP Support for assistance.
  
  By ensuring that the frequencies align, you should be able to resolve the CRMS4_PS_GROSS130 error and proceed with your service order processing.