How To Fix CRMS4_PS_GROSS053 - GED &1 item &2, based on SSP &3 item &4, can only have negative amounts

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 053

• Message text: GED &1 item &2, based on SSP &3 item &4, can only have negative amounts

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS053 - GED &1 item &2, based on SSP &3 item &4, can only have negative amounts ?

  The SAP error message CRMS4_PS_GROSS053 indicates that there is an issue with the amount being processed in a transaction related to the SAP CRM (Customer Relationship Management) system, specifically in the context of a pricing scenario. The message states that a certain item can only have negative amounts based on the specified conditions.
  Cause:
  
  Negative Amount Requirement: The error typically arises when the system expects a negative amount for a specific item (e.g., a discount, refund, or adjustment) but receives a positive amount instead.
  Configuration Issues: There may be configuration settings in the pricing procedure or item category that enforce this requirement.
  Data Entry Error: A user may have mistakenly entered a positive amount when a negative amount was expected.
  Business Logic: The business process may dictate that certain items (like returns or discounts) should only be processed with negative values.
  
  Solution:
  
  Check Amounts: Review the amounts entered for the specified item. If the item is supposed to be a negative amount (like a discount or return), ensure that the amount is entered correctly as negative.
  Review Item Category: Check the item category settings in the configuration. Ensure that the item category is set up correctly to allow for negative amounts if that is the intended business logic.
  Adjust Pricing Procedure: If necessary, review the pricing procedure to ensure that it aligns with the business requirements and allows for negative amounts where appropriate.
  Consult Documentation: Refer to SAP documentation or consult with your SAP functional consultant to understand the specific configuration and business rules that apply to your scenario.
  User Training: If data entry errors are common, consider providing additional training to users on how to enter amounts correctly in the system.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and edit the order or SPRO to access configuration settings.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that the system behaves as expected in various scenarios.
  
  If the problem persists after following these steps, it may be beneficial to engage with SAP support or a consultant who specializes in SAP CRM for further assistance.