How To Fix CRMS4_PS_GROSS012 - GED &1 header data is inconsistent with SXP

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment

• Message number: 012

• Message text: GED &1 header data is inconsistent with SXP

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_GROSS012 - GED &1 header data is inconsistent with SXP ?

  The SAP error message CRMS4_PS_GROSS012 indicates that there is an inconsistency between the header data of a CRM document and the corresponding data in the SXP (Service Exchange Platform). This error typically arises in scenarios involving CRM and S/4HANA integration, particularly when dealing with service-related documents.
  Cause:
  The inconsistency can be caused by several factors, including:
  
  
  Data Mismatch: The header data in the CRM document does not match the expected values in the SXP. This could be due to manual changes, incorrect data entry, or synchronization issues between systems.
  
  
  Configuration Issues: There may be configuration settings in either the CRM or S/4HANA system that are not aligned, leading to discrepancies in how data is processed or stored.
  
  
  Incomplete Data Transfer: If the data transfer between the CRM and SXP was interrupted or incomplete, it could lead to inconsistencies.
  
  
  Versioning Issues: Different versions of the software or components may lead to compatibility issues, resulting in data inconsistencies.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Data Consistency: Verify the header data in both the CRM document and the SXP. Look for discrepancies in key fields such as customer information, document type, or status.
  
  
  Review Configuration Settings: Ensure that the configuration settings in both systems are aligned. This includes checking the integration settings, data mapping, and any relevant customizing settings.
  
  
  Reprocess the Document: If the error occurred during a data transfer, try to reprocess the document. This may involve re-triggering the integration process or manually updating the data.
  
  
  Use Transaction Codes: Utilize relevant transaction codes (e.g., CRMD_ORDER, SXP transaction codes) to analyze the document and identify the specific fields causing the inconsistency.
  
  
  Check Logs: Review system logs for any additional error messages or warnings that may provide more context about the inconsistency.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including the context in which it occurred.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message.
  Integration Documentation: Review the integration documentation between CRM and S/4HANA to ensure that all necessary configurations are in place.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the CRMS4_PS_GROSS012 error.