Message type: E = Error
Message class: CRMS4_PS_GROSS - Gross Entitlement and Payment
Message number: 010
Message text: Entitlement calculation cannot start without SXP data
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The SAP error message CRMS4_PS_GROSS010 indicates that the entitlement calculation cannot start because it lacks the necessary SXP (Service Experience Profile) data. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to process entitlements related to service contracts or service orders.
Cause: Missing SXP Data: The primary cause of this error is that the system does not have the required SXP data to perform the entitlement calculation. This data is essential for determining the entitlements associated with a customer or service order.
Configuration Issues: There may be configuration issues in the system that prevent the SXP data from being generated or retrieved correctly. Data Inconsistencies: Inconsistencies or missing entries in the database related to service contracts, customer data, or entitlements can also lead to this error.
Solution: Check SXP Data: Verify that the necessary SXP data is available in the system. You can do this by checking the relevant service
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