How To Fix CRMS4_PS_CONTR102 - Payment request is empty. No follow up documents are created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CONTR - Messages for application controller

• Message number: 102

• Message text: Payment request is empty. No follow up documents are created

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CONTR102 - Payment request is empty. No follow up documents are created ?

  The SAP error message CRMS4_PS_CONTR102 indicates that a payment request is empty, and as a result, no follow-up documents can be created. This error typically occurs in the context of SAP Customer Relationship Management (CRM) and can be related to various processes, such as billing or payment processing.
  Cause:
  
  Missing Data: The payment request may not have any line items or relevant data filled in, which is necessary for creating follow-up documents.
  Incorrect Configuration: There may be issues with the configuration of the payment request process in the system.
  Incomplete Transaction: The transaction that is supposed to generate the payment request may not have been completed properly.
  Authorization Issues: The user may not have the necessary permissions to create or process payment requests.
  
  Solution:
  
  Check Payment Request Data: Ensure that the payment request has all the required data filled in. This includes checking for line items, amounts, and any other necessary fields.
  Review Configuration: Verify the configuration settings related to payment requests in the SAP system. Ensure that all necessary settings are correctly defined.
  Complete the Transaction: If the payment request is generated from another transaction, ensure that the preceding transaction is completed successfully.
  User Authorization: Check if the user has the necessary authorizations to create payment requests. If not, contact your system administrator to grant the required permissions.
  Debugging: If the issue persists, consider using transaction codes like ST22 (Dump Analysis) or SLG1 (Application Log) to check for any underlying issues or errors that may provide more context.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP documentation for the specific module you are working with (e.g., CRM Billing) to understand the requirements for payment requests.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth assistance.