How To Fix CRMS4_PRODUCT_API013 - No corresponding product service found for the specified product GUID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PRODUCT_API - Messages for Product API

• Message number: 013

• Message text: No corresponding product service found for the specified product GUID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PRODUCT_API013 - No corresponding product service found for the specified product GUID ?

  The SAP error message CRMS4_PRODUCT_API013 indicates that the system could not find a corresponding product service for the specified product GUID (Globally Unique Identifier). This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to access or manipulate product-related data.
  Causes:
  
  Invalid Product GUID: The GUID provided may not correspond to any existing product in the system.
  Product Not Active: The product might be inactive or not properly configured in the system.
  Data Synchronization Issues: There may be issues with data synchronization between different systems (e.g., between CRM and ERP).
  Authorization Issues: The user may not have the necessary permissions to access the product data.
  Configuration Errors: There could be configuration issues in the product master data or service definitions.
  
  Solutions:
  
  Verify Product GUID: Check the product GUID being used to ensure it is correct and corresponds to an existing product in the system.
  Check Product Status: Ensure that the product is active and properly configured in the system. You can do this by checking the product master data.
  Data Synchronization: If the product data is supposed to be synchronized from another system (like SAP ERP), ensure that the synchronization process has completed successfully.
  User Authorizations: Verify that the user has the necessary authorizations to access the product data. This may involve checking roles and permissions in the SAP system.
  Review Configuration: Check the configuration settings related to product services in the SAP system to ensure everything is set up correctly.
  Consult Logs: Look at the application logs (transaction SLG1) for more detailed error messages that might provide additional context for the issue.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to investigate further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches.
  Documentation: Review the SAP documentation related to product management and service management for additional insights into how products and services are managed within the system.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or consult with a technical expert who specializes in SAP CRM.