How To Fix CRMS4_IU_IL_BASE028 - Silent exception.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_IU_IL_BASE -

• Message number: 028

• Message text: Silent exception.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_IU_IL_BASE028 - Silent exception. ?

  The SAP error message CRMS4_IU_IL_BASE028: Silent exception typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the integration or processing of data, particularly in the context of interaction records or service requests.
  Cause:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incorrect fields.
  Configuration Issues: Incorrect configuration settings in the CRM system or related components can lead to this error.
  Authorization Problems: The user may not have the necessary authorizations to perform the action that triggered the error.
  System Bugs: There could be bugs in the SAP system or specific patches that need to be applied.
  Integration Issues: Problems with the integration between different SAP modules or external systems can also lead to this error.
  
  Solution:
  
  Check Data: Review the data being processed for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  Review Configuration: Check the configuration settings in the CRM system to ensure they are set up correctly. This may involve looking at customizing settings related to interaction records or service requests.
  Authorization Check: Verify that the user has the necessary authorizations to perform the action. This may involve checking roles and permissions in the SAP system.
  System Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  Debugging: If you have access to the development environment, you can debug the process to identify where the exception is being raised.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for logging.
  Documentation: Review SAP documentation related to CRM interaction management and error handling.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the CRMS4_IU_IL_BASE028 Silent exception error in your SAP CRM system.