How To Fix CRMS4_IU_IC_TOOLS003 - The attribute value &1 is not a valid icon name.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_IU_IC_TOOLS -

• Message number: 003

• Message text: The attribute value &1 is not a valid icon name.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_IU_IC_TOOLS003 - The attribute value &1 is not a valid icon name. ?

  The SAP error message CRMS4_IU_IC_TOOLS003 indicates that there is an issue with an attribute value that is expected to be a valid icon name, but the provided value does not match any valid icon names in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when working with user interface components, particularly in the Interaction Center (IC).
  Cause:
  
  Invalid Icon Name: The most common cause of this error is that the attribute value provided does not correspond to any of the predefined icon names in the SAP system. This could be due to a typo, an outdated reference, or an incorrect configuration.
  Configuration Issues: If the system has been customized or if there are changes in the icon sets, the reference to the icon may no longer be valid.
  Missing Icons: The icon that is being referenced may not be available in the system, either due to missing files or incorrect paths.
  
  Solution:
  
  Check Icon Name: Verify the icon name being used in the configuration or code. Ensure that it matches one of the valid icon names defined in the SAP system.
  Review Customizations: If there have been any recent changes or customizations to the system, review those to ensure that they have not inadvertently removed or altered the icon definitions.
  Consult Documentation: Refer to SAP documentation or the SAP Help Portal to find a list of valid icon names and ensure that the one you are using is included.
  Update Configuration: If you find that the icon name is incorrect, update the configuration or code to use a valid icon name.
  Check for Missing Icons: If the icon is supposed to be part of a custom development or enhancement, ensure that all necessary files are present and correctly referenced in the system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context or solutions.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Debugging: If you have access to debugging tools, you can trace the execution to see where the invalid icon name is being set or referenced.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.