How To Fix CRMS4_IU_CM_PROCESS156 - No rate category set for product &1, no product integration is called.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_IU_CM_PROCESS - UI Process Messages

• Message number: 156

• Message text: No rate category set for product &1, no product integration is called.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_IU_CM_PROCESS156 - No rate category set for product &1, no product integration is called. ?

  The SAP error message CRMS4_IU_CM_PROCESS156 indicates that there is no rate category set for a specific product in the context of a CRM (Customer Relationship Management) process. This error typically arises when the system is trying to process a product that requires a rate category for pricing or billing, but it cannot find one.
  Cause:
  
  Missing Rate Category: The product in question does not have a rate category assigned in the system. Rate categories are essential for determining pricing and billing rules.
  Product Configuration: The product may not be properly configured in the system, leading to missing or incorrect data.
  Integration Issues: If the product is supposed to be integrated with another system (like ERP), there may be issues with the integration setup that prevent the rate category from being recognized.
  Master Data Issues: There may be issues with the master data of the product, such as missing or incorrect entries in the product master record.
  
  Solution:
  
  
  Check Product Master Data:
  
  Go to the product master data in SAP and verify if the rate category is assigned correctly.
  Ensure that all necessary fields are filled out, including the rate category.
  
  
  
  Assign Rate Category:
  
  If the rate category is missing, you can assign it directly in the product master data. This can usually be done in transaction codes like MM02 (Change Material) or through the CRM product management interface.
  
  
  
  Review Integration Settings:
  
  If the product is integrated with another system, check the integration settings to ensure that the product data is being transferred correctly and that the rate category is included.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to product configuration and rate categories to ensure compliance with best practices.
  
  
  
  Testing:
  
  After making changes, test the process again to see if the error persists. If it does, further investigation may be needed.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT team for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for CRM order management, MM02 for material master changes, and SE11 for data dictionary checks.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address the issue.
  User Roles: Ensure that the user has the necessary permissions to view and edit product master data.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.