How To Fix CRMS4_IU_CM_PROCESS104 - &1: Originating process cannot be determined for the contract item &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_IU_CM_PROCESS - UI Process Messages

• Message number: 104

• Message text: &1: Originating process cannot be determined for the contract item &2.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_IU_CM_PROCESS104 - &1: Originating process cannot be determined for the contract item &2. ?

  The SAP error message CRMS4_IU_CM_PROCESS104 indicates that the system is unable to determine the originating process for a specific contract item. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with contract management processes.
  Cause:
  The error can occur due to several reasons, including:
  
  Missing or Incomplete Data: The contract item may not have all the necessary data filled in, which prevents the system from identifying the originating process.
  Configuration Issues: There may be issues with the configuration of the contract management module, leading to the inability to trace the originating process.
  Data Inconsistencies: There could be inconsistencies in the data related to the contract or its items, such as missing links to the sales order or other related documents.
  Custom Development: If there are custom developments or enhancements in the CRM system, they might interfere with the standard process flow.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Contract Item Data: Review the contract item in question to ensure that all required fields are filled out correctly. Look for any missing references to sales orders or other related documents.
  
  
  Review Configuration: Ensure that the configuration settings for contract management in SAP CRM are correctly set up. This includes checking the settings for the relevant business processes and document types.
  
  
  Data Consistency Check: Run consistency checks on the contract and related documents to identify any discrepancies. You can use transaction codes like CRMD_ORDER to analyze the contract and its items.
  
  
  Debugging: If you have access to debugging tools, you can analyze the program logic to see where the process determination is failing. This may require assistance from a developer or SAP support.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the contract item number and any relevant logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing and analyzing contracts.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message, as they may provide specific fixes or workarounds.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.