How To Fix CRMS4_IU_CM_PROCESS057 - Process "&1" is not possible. End date &2 later than retention date &3.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_IU_CM_PROCESS - UI Process Messages

• Message number: 057

• Message text: Process "&1" is not possible. End date &2 later than retention date &3.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_IU_CM_PROCESS057 - Process "&1" is not possible. End date &2 later than retention date &3. ?

  The SAP error message CRMS4_IU_CM_PROCESS057 indicates that a process cannot be executed because the end date specified is later than the retention date. This typically occurs in the context of CRM (Customer Relationship Management) processes where certain actions are restricted based on date constraints.
  Cause:
  The error arises when:
  
  You are trying to execute a process (like closing a case, opportunity, or activity) that has an end date (&2) that exceeds the retention date (&3).
  The retention date is a predefined date after which certain data or processes are no longer valid or allowed to be modified.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Dates: Review the end date of the process you are trying to execute. Ensure that it is not later than the retention date. If it is, you will need to adjust the end date to be on or before the retention date.
  
  
  Adjust Retention Settings: If the retention date is set too early for your business needs, you may need to adjust the retention settings in your SAP system. This typically requires administrative access and should be done in accordance with your organization's data retention policies.
  
  
  Consult Documentation: Refer to your organization's documentation or SAP help resources to understand the implications of changing retention dates and how it might affect data integrity and compliance.
  
  
  Contact Support: If you are unsure about how to proceed or if the issue persists after making adjustments, consider reaching out to your SAP support team or a consultant who specializes in SAP CRM.
  
  
  Related Information:
  
  Retention Management: Understand the retention policies in your organization and how they are configured in SAP. This can help prevent similar issues in the future.
  Process Documentation: Familiarize yourself with the specific processes you are working with in SAP CRM to understand their date constraints and requirements.
  SAP Notes: Check for any relevant SAP Notes or updates that might address this error or provide additional context.
  
  By following these steps, you should be able to resolve the error and proceed with your intended process in SAP.