How To Fix CRMS4_IU_CM_PROCESS051 - Product division not the same as point of delivery division &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_IU_CM_PROCESS - UI Process Messages

• Message number: 051

• Message text: Product division not the same as point of delivery division &1.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_IU_CM_PROCESS051 - Product division not the same as point of delivery division &1. ?

  The SAP error message CRMS4_IU_CM_PROCESS051 indicates that there is a mismatch between the product division and the point of delivery division in a transaction. This typically occurs in the context of sales and distribution processes, particularly when dealing with customer orders, contracts, or service requests in the SAP CRM system.
  Cause:
  The error arises when the product being sold or delivered is associated with a different division than the division assigned to the point of delivery (e.g., the customer or shipping location). This can happen due to:
  
  Incorrect Master Data: The product master data may be set up with a different division than the customer master data.
  Configuration Issues: The system configuration may not align the divisions correctly for the products and customers involved in the transaction.
  Data Entry Errors: Manual entry errors when creating sales orders or contracts can lead to mismatched divisions.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Product Master Data:
  
  Go to the product master data in SAP and verify the division assigned to the product.
  Ensure that the division is correctly set up according to your business requirements.
  
  
  
  Check Customer Master Data:
  
  Review the customer master data, particularly the point of delivery information.
  Ensure that the division assigned to the customer matches the division of the product.
  
  
  
  Review Sales Order/Contract:
  
  If the error occurs during the creation of a sales order or contract, check the details entered.
  Make sure that the product and customer divisions are consistent.
  
  
  
  Configuration Settings:
  
  If you have access to configuration settings, check the settings in the SAP IMG (Implementation Guide) related to sales and distribution.
  Ensure that the division settings are correctly configured to allow for the intended transactions.
  
  
  
  Consult with SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP documentation for further troubleshooting.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like MM03 (Display Material), XD03 (Display Customer), or VA03 (Display Sales Order) to check the relevant master data.
  SAP Notes: Look for SAP Notes related to this error message for any known issues or patches that may address the problem.
  User Exits and Enhancements: If your organization has custom enhancements, check if any user exits or enhancements are affecting the division assignment logic.
  
  By following these steps, you should be able to identify and resolve the cause of the error message CRMS4_IU_CM_PROCESS051.