How To Fix CRMS4_ICM020 - Deletion is not possible. Active relationships exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_ICM - ICM on S4

• Message number: 020

• Message text: Deletion is not possible. Active relationships exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_ICM020 - Deletion is not possible. Active relationships exist ?

  The SAP error message CRMS4_ICM020, which states "Deletion is not possible. Active relationships exist," typically occurs in the context of SAP CRM (Customer Relationship Management) when you attempt to delete a business object (like a transaction, activity, or relationship) that has active relationships with other objects. This is a safeguard to prevent the loss of data integrity, as deleting an object that is still linked to others could lead to orphaned records or inconsistencies.
  Cause:
  
  Active Relationships: The primary cause of this error is that the object you are trying to delete has one or more active relationships with other objects in the system. These relationships could be between different business transactions, activities, or other entities within the CRM module.
  Data Integrity Constraints: SAP enforces data integrity rules to ensure that all related data remains consistent. If an object is linked to others, it cannot be deleted until those links are resolved.
  
  Solution:
  To resolve this error, you need to identify and manage the active relationships associated with the object you are trying to delete. Here are the steps you can take:
  
  
  Identify Active Relationships:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to view the details of the object you are trying to delete.
  Check the relationships tab or related objects section to see what active relationships exist.
  
  
  
  Delete or Modify Relationships:
  
  If you find active relationships that are no longer needed, you can delete or modify them. This may involve:
  
  Deleting related activities or transactions.
  Changing the status of related objects to inactive if applicable.
  Unlinking the object from other related objects.
  
  
  
  
  
  Check for Dependencies:
  
  Ensure that there are no dependencies that would prevent the deletion of the object. This may involve checking for any open transactions or processes that are still referencing the object.
  
  
  
  Use Transaction Codes:
  
  You can use specific transaction codes to manage relationships, such as CRMD_ORDER for orders or CRMD_ACTIVITY for activities, to navigate and manage the relationships effectively.
  
  
  
  Consult Documentation:
  
  If you are unsure about the relationships or how to manage them, consult the SAP documentation or reach out to your SAP support team for guidance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional insights or solutions related to this error message.
  System Logs: Review system logs for any additional error messages or warnings that might provide context for the issue.
  User Permissions: Ensure that you have the necessary permissions to delete the object and manage its relationships.
  
  By following these steps, you should be able to resolve the CRMS4_ICM020 error and successfully delete the object in question.