How To Fix CRMS4_CUST_HIER001 - You are not authorized to enter customer hierarchy &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_CUST_HIER - Message Class for Customer Hierarchies

• Message number: 001

• Message text: You are not authorized to enter customer hierarchy &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_CUST_HIER001 - You are not authorized to enter customer hierarchy &1 ?

  The SAP error message CRMS4_CUST_HIER001 indicates that a user is not authorized to enter or access a specific customer hierarchy in the SAP system. This error typically arises in the context of Customer Relationship Management (CRM) when a user attempts to perform actions related to customer hierarchies without the necessary permissions.
  Cause:
  
  Authorization Issues: The most common cause of this error is that the user does not have the required authorization to access or modify the specified customer hierarchy.
  Missing Roles: The user may not have been assigned the appropriate roles or profiles that grant access to customer hierarchy functions.
  Hierarchy Configuration: The customer hierarchy itself may have specific restrictions or configurations that limit access to certain users or roles.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to check the authorization check that failed. This will provide insight into which specific authorization object is missing.
  Review the user’s roles and authorizations in transaction SU01 (User Maintenance) or PFCG (Role Maintenance).
  
  
  
  Assign Necessary Roles:
  
  If the user lacks the necessary roles, work with your SAP security team to assign the appropriate roles that include access to customer hierarchy functions.
  Ensure that the roles include the necessary authorization objects related to customer hierarchy management (e.g., CRM_CUST_HIER).
  
  
  
  Review Hierarchy Settings:
  
  Check the configuration of the customer hierarchy in transaction CRMD_ORDER or relevant CRM transactions to ensure that there are no restrictions preventing access.
  If the hierarchy is restricted to certain organizational units or user groups, ensure that the user belongs to the appropriate group.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on the authorization objects related to customer hierarchies.
  
  
  
  Testing:
  
  After making changes to roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Related Information:
  
  Authorization Objects: Common authorization objects related to customer hierarchies include CRM_CUST_HIER and CRM_ORDER.
  Transaction Codes:
  
  SU53: Display Authorization Check
  SU01: User Maintenance
  PFCG: Role Maintenance
  CRMD_ORDER: CRM Order Management
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide updates related to customer hierarchy authorizations.
  
  If the issue persists after following these steps, it may be necessary to engage with your SAP Basis or security team for further investigation.