How To Fix CRMOST636 - Result object & is inactive

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMOST - Messages for Customer Management Open Services Tool

• Message number: 636

• Message text: Result object & is inactive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMOST636 - Result object & is inactive ?

  The SAP error message CRMOST636, which states "Result object & is inactive," typically occurs in the context of SAP Customer Relationship Management (CRM) when a result object (such as a business partner, sales order, or other CRM-related object) is being referenced but is not in an active state. This can happen for various reasons, including data inconsistencies, incorrect status settings, or issues with the underlying business processes.
  Causes:
  
  Inactive Status: The result object may have been set to an inactive status in the system, which prevents it from being used in certain operations.
  Data Inconsistency: There may be inconsistencies in the data that lead to the object being recognized as inactive.
  Business Process Issues: The object may not have been properly processed through the necessary business workflows, leading to it being marked as inactive.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or activate the object.
  
  Solutions:
  
  Check Object Status: Verify the status of the result object in the relevant transaction or application. If it is inactive, you may need to activate it.
  Activate the Object: If you have the necessary permissions, you can activate the object through the appropriate transaction (e.g., using transaction codes like BP for business partners).
  Review Data Consistency: Use transaction codes like SLG1 (Application Log) to check for any logs related to the object and identify any inconsistencies.
  Reprocess the Object: If the object is part of a workflow, consider reprocessing it to ensure it goes through the necessary steps to become active.
  Check Authorizations: Ensure that the user has the necessary authorizations to access and activate the object. This may involve checking roles and permissions in the user profile.
  Consult Documentation: Review SAP documentation or notes related to the specific object type to understand any specific requirements for activation.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRM_ORDER, or others depending on the object type.
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRMOST636 error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to identify the cause of the CRMOST636 error and take appropriate action to resolve it.