How To Fix CRMOST613 - Productive service object cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMOST - Messages for Customer Management Open Services Tool

• Message number: 613

• Message text: Productive service object cannot be deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMOST613 - Productive service object cannot be deleted ?

  The SAP error message CRMOST613, which states "Productive service object cannot be deleted," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to delete a service object that is currently in use or has dependencies that prevent its deletion.
  Cause:
  
  Active Dependencies: The service object may have active transactions, service orders, or other related objects that reference it.
  Status of the Object: The service object might be in a status that does not allow deletion (e.g., it is marked as productive).
  Authorization Issues: The user may not have the necessary authorizations to delete the service object.
  System Configuration: Certain configurations in the system may prevent the deletion of service objects that are considered critical or productive.
  
  Solution:
  
  Check Dependencies: Review any transactions, service orders, or other objects that are linked to the service object. You may need to close or delete these dependencies before attempting to delete the service object.
  Change Status: If the service object is in a productive status, consider changing its status to a non-productive one if applicable. This may allow for deletion.
  Authorization Check: Ensure that the user has the necessary permissions to delete the service object. If not, contact your system administrator to obtain the required authorizations.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing service objects and their statuses.
  Use Transaction Codes: Utilize relevant transaction codes (like CRMD_ORDER or CRMD_ORDERADM_H) to navigate to the service object and check its details.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it seems to be a system configuration issue.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to CRM and service object management that might provide additional insights or patches.
  Transaction Codes: Familiarize yourself with transaction codes related to service management in SAP CRM, such as:
  
  CRMD_ORDER - for managing service orders.
  CRMD_ORDERADM_H - for accessing order administration.
  
  
  User Roles: Review user roles and profiles to ensure that they align with the necessary permissions for managing service objects.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.