How To Fix CRMOST155 - Service object &1 not found; generated objects will be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMOST - Messages for Customer Management Open Services Tool

• Message number: 155

• Message text: Service object &1 not found; generated objects will be deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMOST155 - Service object &1 not found; generated objects will be deleted ?

  The SAP error message CRMOST155 indicates that a service object (in this case, identified by &1) could not be found in the system. This typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is trying to generate or process objects related to a service order or service request, but the required service object is missing or has not been properly defined.
  Causes:
  
  Missing Service Object: The service object referenced in the error message does not exist in the database. This could be due to deletion or incorrect configuration.
  Incorrect Configuration: The service object may not have been set up correctly in the system, leading to its unavailability.
  Data Inconsistency: There may be inconsistencies in the data, such as missing links between service orders and their corresponding service objects.
  Authorization Issues: The user may not have the necessary authorizations to access the service object.
  
  Solutions:
  
  
  Check Service Object Existence:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check if the service object exists in the system.
  If it does not exist, you may need to create it or restore it from a backup if it was deleted.
  
  
  
  Review Configuration:
  
  Ensure that the service object is correctly configured in the system. This may involve checking the customizing settings in SPRO (SAP Project Reference Object).
  Verify that all necessary parameters and dependencies for the service object are correctly set.
  
  
  
  Data Consistency Check:
  
  Run consistency checks to identify any discrepancies in the data. This can often be done through standard SAP reports or tools.
  If inconsistencies are found, you may need to correct them manually or through a data correction program.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the service object. This can be checked in transaction SU53 or by reviewing the user's role assignments.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO for configuration.
  SAP Documentation: Review SAP documentation related to service management and CRM for best practices and configuration guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRMOST155 error in your SAP system.