How To Fix CRMOST102 - Generation template not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMOST - Messages for Customer Management Open Services Tool

• Message number: 102

• Message text: Generation template not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMOST102 - Generation template not found ?

  The SAP error message CRMOST102: Generation template not found typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to find a specific generation template that is required for a particular operation, such as generating documents, reports, or other outputs.
  Causes:
  
  Missing Template: The specified generation template may not exist in the system. This could be due to it not being created, deleted, or not properly configured.
  Incorrect Configuration: The configuration settings for the generation templates may be incorrect, leading the system to look for a template that is not available.
  Authorization Issues: The user may not have the necessary authorizations to access the generation template.
  Transport Issues: If the template was recently transported from another system, there may have been issues during the transport process that caused it to not be available in the target system.
  
  Solutions:
  
  Check Template Existence: Verify if the generation template exists in the system. You can do this by navigating to the relevant transaction or customizing area where templates are managed.
  Create or Restore Template: If the template is missing, you may need to create a new one or restore it from a backup if it was deleted.
  Review Configuration: Check the configuration settings related to generation templates to ensure they are set up correctly. This may involve looking at customizing settings in the CRM module.
  Authorization Check: Ensure that the user has the necessary authorizations to access the generation template. This may involve checking user roles and permissions.
  Transport Logs: If the template was recently transported, check the transport logs for any errors or issues that may have occurred during the transport process.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or SPRO (for customizing) to access relevant areas in the CRM module.
  Documentation: Refer to SAP documentation or help files for detailed information on managing generation templates in CRM.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Consider visiting SAP community forums or discussion boards where other users may have encountered and resolved similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or CRM support team for further assistance.