How To Fix CRMOI038 - Document retrieved from CM has wrong type. Only type XDP supported.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMOI - Messages for CRM Office Integration

• Message number: 038

• Message text: Document retrieved from CM has wrong type. Only type XDP supported.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMOI038 - Document retrieved from CM has wrong type. Only type XDP supported. ?

  The SAP error message CRMOI038 indicates that there is an issue with the document type being retrieved from the Content Management (CM) system. Specifically, the error states that the document retrieved has the wrong type, and only the type XDP (XML Data Package) is supported.
  Cause:
  
  Incorrect Document Type: The document being accessed is not of the expected type (XDP). This could happen if the document was uploaded in a different format or if there is a mismatch in the expected document type.
  Configuration Issues: There may be configuration settings in the SAP system or the Content Management system that are not aligned, leading to the retrieval of an unsupported document type.
  Data Corruption: The document in the CM repository may be corrupted or improperly formatted, causing the system to misinterpret its type.
  
  Solution:
  
  Check Document Type: Verify that the document you are trying to retrieve is indeed of type XDP. If it is not, you may need to convert or re-upload the document in the correct format.
  Review Configuration: Check the configuration settings in both the SAP system and the Content Management system to ensure they are set up correctly to handle XDP documents.
  Re-upload Document: If the document is corrupted or in the wrong format, consider re-uploading it in the correct XDP format.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on supported document types and how to handle them.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  XDP Format: XDP is an XML-based format used primarily for Adobe forms and documents. Ensure that any documents intended for use in SAP are created and saved in this format.
  Content Management Configuration: Familiarize yourself with the configuration settings for the Content Management system in SAP, as these can affect how documents are stored and retrieved.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.