How To Fix CRMOI018 - Logical Key not found for object name &1 and object id &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMOI - Messages for CRM Office Integration

• Message number: 018

• Message text: Logical Key not found for object name &1 and object id &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMOI018 - Logical Key not found for object name &1 and object id &2 ?

  The SAP error message CRMOI018, which states "Logical Key not found for object name &1 and object id &2," typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find a logical key for a specific object. This can happen for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Causes:
  
  Missing Data: The object with the specified ID may not exist in the database. This could be due to data deletion or incorrect data entry.
  Incorrect Object ID: The object ID provided in the error message may be incorrect or malformed.
  Data Synchronization Issues: If the system is integrated with other systems (like SAP ERP), there may be synchronization issues leading to missing or inconsistent data.
  Authorization Issues: The user may not have the necessary authorizations to access the object, leading to the perception that it does not exist.
  Configuration Issues: There may be configuration problems in the CRM system that prevent the logical key from being recognized.
  
  Solutions:
  
  Verify Object Existence: Check if the object with the specified ID exists in the system. You can do this by using transaction codes relevant to the object type (e.g., transaction CRMD_ORDER for CRM orders).
  Check Object ID: Ensure that the object ID is correct. If it was manually entered, verify that there are no typos or formatting issues.
  Data Consistency Check: If the system is integrated with other systems, perform a data consistency check to ensure that all relevant data is synchronized and available.
  Authorization Check: Verify that the user has the necessary authorizations to access the object. You can check this in the user roles and authorizations.
  Review Configuration: If the issue persists, review the configuration settings in the CRM system to ensure that everything is set up correctly for the object type in question.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  Contact Support: If none of the above solutions work, consider reaching out to SAP support for further assistance, especially if this is a recurring issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for the specific object type you are dealing with (e.g., CRMD_ORDER, CRMD_ORDERADM_H).
  SAP Notes: Search for SAP Notes related to the error message CRMOI018 in the SAP Support Portal, as there may be specific patches or updates that address this issue.
  Documentation: Review the SAP documentation for CRM to understand the data model and how logical keys are structured for different object types.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.