How To Fix CRMMC_BSP_WFM007 - Action not permitted in the present status of the workitem

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMMC_BSP_WFM - Messageclass for Workflowinbox

• Message number: 007

• Message text: Action not permitted in the present status of the workitem

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMMC_BSP_WFM007 - Action not permitted in the present status of the workitem ?

  The SAP error message CRMMC_BSP_WFM007 ("Action not permitted in the present status of the workitem") typically occurs in the context of workflow management within SAP systems, particularly when dealing with work items in a Business Workflow (BPM) scenario. This error indicates that the action you are trying to perform on a work item is not allowed due to the current status of that work item.
  Causes:
  
  Work Item Status: The work item may be in a status that does not allow the action you are trying to perform. For example, if the work item is already completed or rejected, you may not be able to approve or forward it.
  Workflow Configuration: The workflow may be configured in such a way that certain actions are restricted based on the status of the work item.
  Authorization Issues: The user may not have the necessary authorizations to perform the action on the work item in its current status.
  Business Logic: There may be business rules defined in the workflow that prevent certain actions based on the state of the work item.
  
  Solutions:
  
  Check Work Item Status: Review the current status of the work item. You can do this by navigating to the workflow log or using transaction codes like SWI1 (Work Item Selection) to see the status and history of the work item.
  Review Workflow Configuration: If you have access, check the workflow definition in transaction SWDD (Workflow Builder) to understand the allowed actions for different statuses.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the action. This can be checked in transaction SU53 (Authorization Check) after the error occurs.
  Consult Documentation: Refer to the workflow documentation or consult with your SAP administrator or workflow designer to understand the specific rules and configurations that apply to the work item.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2: Work Item Overview
  SWDD: Workflow Builder
  SWI6: Workflow Log
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to this error message.
  Workflow Documentation: Review the documentation for the specific workflow you are working with to understand its design and constraints.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRMMC_BSP_WFM007 error message.