How To Fix CRM_WFD_COMMON013 - Occurrences cannot be moved between resources

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WFD_COMMON - CRM WFD Common Messages

• Message number: 013

• Message text: Occurrences cannot be moved between resources

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WFD_COMMON013 - Occurrences cannot be moved between resources ?

  The SAP error message CRM_WFD_COMMON013 indicates that there is an issue with moving occurrences (such as tasks or activities) between resources in the SAP CRM (Customer Relationship Management) system. This error typically arises in the context of workflow management, where certain constraints prevent the transfer of occurrences from one resource to another.
  Cause:
  The error can occur due to several reasons:
  
  Resource Constraints: The resources involved may have constraints that prevent the transfer of occurrences. For example, the target resource may not be available or may not have the necessary permissions.
  Workflow Configuration: The workflow configuration may not allow for the movement of occurrences between the specified resources. This could be due to settings in the workflow definition or rules that govern resource allocation.
  Status of Occurrences: The occurrences you are trying to move may be in a status that does not permit them to be transferred. For instance, if they are already completed or locked by another process.
  Data Integrity Issues: There may be inconsistencies or issues with the data related to the occurrences or resources, leading to the inability to perform the move.
  
  Solution:
  To resolve the error, consider the following steps:
  
  Check Resource Availability: Ensure that the target resource is available and can accept the occurrences. Verify that it has the necessary permissions and is not in a locked state.
  Review Workflow Configuration: Examine the workflow configuration to ensure that it allows for the movement of occurrences between the specified resources. You may need to adjust the workflow rules or settings.
  Verify Occurrence Status: Check the status of the occurrences you are trying to move. If they are in a completed or locked state, you may need to change their status before attempting to move them.
  Data Consistency Check: Perform a data integrity check to ensure that there are no inconsistencies in the data related to the occurrences or resources. This may involve checking for missing or incorrect entries in the database.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional guidance and troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common errors.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in diagnosing or resolving the issue, such as SWI1 for workflow monitoring or SWI2_FREQ for frequency analysis.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the context in which it occurs and any relevant logs or screenshots.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.