How To Fix CRM_WFD_BOL_GENIL069 - Enter a capacity greater than zero

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WFD_BOL_GENIL - WFD BOL GenIL Messages

• Message number: 069

• Message text: Enter a capacity greater than zero

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WFD_BOL_GENIL069 - Enter a capacity greater than zero ?

  The SAP error message CRM_WFD_BOL_GENIL069 with the description "Enter a capacity greater than zero" typically occurs in the context of SAP CRM (Customer Relationship Management) when working with business objects, particularly in scenarios involving workflow or capacity planning.
  Cause:
  This error usually arises when a user attempts to enter a capacity value (for example, in a resource or activity) that is either zero or negative. The system expects a positive value to proceed with the operation, as a capacity of zero does not make sense in the context of resource allocation or planning.
  Solution:
  To resolve this error, you should:
  
  
  Check Input Values: Ensure that the capacity value you are entering is greater than zero. Review the fields where you are inputting capacity and make sure they are filled correctly.
  
  
  Validate Business Logic: If the capacity is being calculated or derived from other fields, ensure that those fields are populated correctly and that the logic does not inadvertently result in a zero or negative value.
  
  
  Review Configuration: If you are working with custom developments or configurations, check if there are any custom validations or logic that might be affecting the capacity input.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for the specific transaction or module you are working with to understand the expected input values.
  
  
  Check User Authorizations: Ensure that you have the necessary authorizations to make changes to the capacity settings.
  
  
  Debugging: If you have access to debugging tools, you can trace the execution to see where the capacity value is being set or validated, which might provide insights into why the error is occurring.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Community Forums: Look for discussions in SAP community forums or platforms like SAP Community, where other users may have encountered and resolved similar issues.
  Transaction Codes: Familiarize yourself with the relevant transaction codes related to capacity planning or resource management in SAP CRM.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.