How To Fix CRM_WEBREQ_CUST063 - ADOBE processing not available in this system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 063

• Message text: ADOBE processing not available in this system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST063 - ADOBE processing not available in this system ?

  The SAP error message CRM_WEBREQ_CUST063 indicates that Adobe processing is not available in the system. This error typically arises when the system is unable to generate or process Adobe forms, which are often used for printing or generating documents in SAP CRM.
  Causes:
  
  Missing Adobe Document Services (ADS): The most common cause is that the Adobe Document Services are not installed or configured correctly in the SAP system.
  Incorrect Configuration: The connection between the SAP system and the Adobe Document Services may not be set up properly.
  Authorization Issues: The user may not have the necessary authorizations to access Adobe processing functionalities.
  System Settings: The system may not be configured to use Adobe forms, or the necessary parameters may not be set.
  
  Solutions:
  
  
  Check Adobe Document Services Installation:
  
  Ensure that Adobe Document Services are installed and running. You can check this in the SAP system by navigating to the transaction code SICF and looking for the ADS service.
  
  
  
  Configure Adobe Document Services:
  
  If ADS is not configured, you will need to set it up. This typically involves:
  
  Configuring the RFC destination for ADS in transaction SM59.
  Setting up the necessary parameters in transaction SPRO under the relevant configuration for Adobe forms.
  
  
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use Adobe forms. This may involve checking roles and authorizations in transaction PFCG.
  
  
  
  Review System Settings:
  
  Check the system settings to ensure that Adobe forms are enabled. This can be done in transaction SPRO under the relevant configuration for CRM.
  Verify that the necessary parameters for Adobe processing are set correctly in transaction RZ10 or RZ11.
  
  
  
  Test the Connection:
  
  After making the necessary changes, test the connection to ensure that the system can communicate with the Adobe Document Services. You can do this by trying to generate a document that uses Adobe forms.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or patches related to this error. You can search for notes in the SAP Support Portal.
  Documentation: Refer to the official SAP documentation for Adobe Document Services for detailed configuration steps and troubleshooting tips.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.