How To Fix CRM_WARRANTY_LOG012 - Warranty &1: Valid to &2, time &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WARRANTY_LOG - Messages for Consistency Log - Warranty Check

• Message number: 012

• Message text: Warranty &1: Valid to &2, time &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WARRANTY_LOG012 - Warranty &1: Valid to &2, time &3 ?

  The SAP error message CRM_WARRANTY_LOG012 typically indicates an issue related to warranty management in the SAP Customer Relationship Management (CRM) module. The message format suggests that it is related to a warranty that is either expired or not valid for the specified time period.
  Cause:
  
  Warranty Expiration: The warranty for the product in question has expired. The "Valid to" date (&2) indicates the last date the warranty is valid, and if the current date is beyond this date, the warranty is no longer valid.
  Incorrect Time Reference: The time reference (&3) may indicate that the current time is outside the warranty period.
  Data Entry Errors: There may be incorrect data entries in the warranty records, such as wrong dates or product information.
  Configuration Issues: There could be issues with the configuration of warranty management in the SAP system.
  
  Solution:
  
  Check Warranty Validity: Verify the warranty details for the product. Check the "Valid to" date and ensure that the current date is within the warranty period.
  Update Warranty Information: If the warranty has expired and the product is still under warranty, you may need to update the warranty information in the system or create a new warranty record.
  Review Time Settings: Ensure that the system time settings are correct and that there are no discrepancies in the time zone settings.
  Correct Data Entries: Review the warranty data entries for any errors and correct them as necessary.
  Consult Configuration: If the issue persists, consult with your SAP administrator or support team to review the configuration settings for warranty management in the system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for documentation on warranty management in SAP CRM for more detailed information on how warranties are managed and configured.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_WARRANTY or others related to warranty management to help navigate and troubleshoot the issue.
  
  If the problem continues after following these steps, it may be beneficial to engage with SAP support for further assistance.