How To Fix CRM_UTILITY_IC_SERV018 - First confirm a business partner

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_IC_SERV - Utility Services for IC WinClient

• Message number: 018

• Message text: First confirm a business partner

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_IC_SERV018 - First confirm a business partner ?

  The SAP error message CRM_UTILITY_IC_SERV018 typically indicates that a business partner (BP) must be confirmed or selected before proceeding with certain actions in the SAP Customer Relationship Management (CRM) system, particularly in the context of Interaction Center (IC) activities.
  Cause:
  This error usually occurs when:
  
  An attempt is made to perform an action (like creating a service request, order, etc.) without having a valid business partner selected.
  The system requires a business partner to be associated with the transaction to ensure that customer-related data is correctly processed.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Select a Business Partner:
  
  Navigate to the relevant transaction or screen where the error occurred.
  Look for an option to select or confirm a business partner. This may involve searching for a customer or account in the system.
  Ensure that you select a valid business partner that is active and has the necessary data associated with it.
  
  
  
  Check Business Partner Status:
  
  Ensure that the selected business partner is not marked as inactive or blocked.
  Verify that the business partner has the required roles assigned (e.g., sold-to party, ship-to party).
  
  
  
  Review Configuration:
  
  If you are consistently encountering this error, check the configuration settings in the CRM system to ensure that the business partner determination process is set up correctly.
  
  
  
  User Authorization:
  
  Ensure that you have the necessary authorizations to view and select business partners in the system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance related to the transaction you are trying to perform.
  
  
  
  Related Information:
  
  Business Partner Roles: Understand the different roles that a business partner can have in SAP CRM, as this can affect the selection process.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with business partner management (e.g., BP for business partner maintenance).
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the CRM_UTILITY_IC_SERV018 error and proceed with your intended actions in the SAP system.