How To Fix CRM_UTILITY_IC_SERV018 - First confirm a business partner

CRM_UTILITY_IC_SERV018 - Overview

• Message type: E = Error

• Message class: CRM_UTILITY_IC_SERV - Utility Services for IC WinClient

• Message number: 018

• Message text: First confirm a business partner

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_IC_SERV018 - First confirm a business partner ?

  The SAP error message CRM_UTILITY_IC_SERV018 typically indicates that a business partner (BP) must be confirmed or selected before proceeding with certain actions in the SAP Customer Relationship Management (CRM) system, particularly in the context of Interaction Center (IC) activities.
  
  Cause:
  This error usually occurs when:
  
  An attempt is made to perform an action (like creating a service request, order, etc.) without having a valid business partner selected.
  The system requires a business partner to be associated with the transaction to ensure that customer-related data is correctly processed.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Select a Business Partner:
  
  Navigate to the relevant transaction or screen where the error occurred.
  Look for an option to select or confirm a business partner. This may involve searching for a customer or account in the system.
  Ensure that you select a valid business partner that is active and has the necessary data associated with it.
  
  
  
  Check Business Partner Status:
  
  Ensure that the selected