How To Fix CRM_UIU_VEVIEWER003 - Display not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_VEVIEWER - Messages for SAP VE Viewer Integration

• Message number: 003

• Message text: Display not possible

What causes this issue?

To display the product in the viewer, a file path in the correct format
is required.

System Response

No file path was found. The viewer was not opened.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Make sure that the Business Add-In (BAdI) implementation that determines
the file path is active. You can find the BAdI in Customizing for<LS>
Service</>, under <LS>Transactions -> Settings for Service Transactions
-> Integration -> SAP Visual Enterprise Viewer -> BAdI: Determination
of Data for SAP Visual Enterprise Viewer.</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_VEVIEWER003 - Display not possible ?

  The SAP error message CRM_UIU_VEVIEWER003: Display not possible typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with displaying a specific view or data in the user interface. This error can arise due to various reasons, including configuration issues, missing authorizations, or problems with the underlying data.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to view the specific data or transaction.
  Configuration Problems: The view or component may not be properly configured in the CRM system.
  Data Issues: The data that the view is trying to display may be missing or corrupted.
  Technical Errors: There may be underlying technical issues, such as problems with the database or application server.
  Missing or Inactive Business Roles: The business role assigned to the user may not be active or may not include the necessary views.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the view. This can be done by checking the user's roles and authorizations in the SAP system.
  
  
  
  Review Configuration:
  
  Verify that the view is correctly configured in the CRM system. This may involve checking the configuration settings in the CRM customizing transactions.
  
  
  
  Data Validation:
  
  Check if the data that the view is trying to display exists and is not corrupted. You may need to run data consistency checks or validate the data in the relevant tables.
  
  
  
  Technical Troubleshooting:
  
  Look into the system logs (transaction SLG1) for any related error messages that could provide more context on the issue.
  Check for any recent changes or updates in the system that might have affected the functionality.
  
  
  
  Business Role Activation:
  
  Ensure that the business role assigned to the user is active and includes the necessary views. You can check this in the transaction PFCG.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like PFCG (Role Maintenance), SLG1 (Application Log), and CRMD_ORDER (Order Management) to investigate the issue.
  SAP Documentation: Refer to the official SAP documentation for CRM for more detailed information on configuration and troubleshooting.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the cause of the error message CRM_UIU_VEVIEWER003.