How To Fix CRM_UIU_ORGMAN013 - Territory hierarchy ID &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_ORGMAN - Message class for Service UIU Orgman

• Message number: 013

• Message text: Territory hierarchy ID &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_ORGMAN013 - Territory hierarchy ID &1 does not exist ?

  The SAP error message CRM_UIU_ORGMAN013 indicates that the specified territory hierarchy ID does not exist in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate territory management data.
  Cause:
  
  Non-Existent Territory Hierarchy: The territory hierarchy ID you are trying to use may not have been created or may have been deleted.
  Incorrect ID: There may be a typo or mistake in the territory hierarchy ID you are entering.
  Authorization Issues: The user may not have the necessary authorizations to view or access the specified territory hierarchy.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the territory hierarchy not being available.
  
  Solution:
  
  
  Verify the Territory Hierarchy ID:
  
  Check the ID you are using for any typographical errors.
  Ensure that the ID is correct and corresponds to an existing territory hierarchy.
  
  
  
  Check for Existence:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check if the territory hierarchy exists in the system.
  You can also use the relevant reports or tables (e.g., TCRM_TERR_HIER) to verify the existence of the territory hierarchy.
  
  
  
  Create or Restore the Territory Hierarchy:
  
  If the territory hierarchy does not exist, you may need to create it using the appropriate transaction (e.g., CRMD_TERRITORY).
  If it was deleted, you may need to restore it from a backup or recreate it.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the territory hierarchy. This can be checked in the user roles and profiles.
  
  
  
  Consult with Basis Team:
  
  If the issue persists, consult with your SAP Basis team to check for any underlying system issues or data inconsistencies.
  
  
  
  Review System Logs:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for territory management in SAP CRM.
  Documentation: Refer to SAP Help documentation for detailed information on territory management and hierarchy setup.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.