How To Fix CRM_UIU_MKTSEG406 - &1 contacts selected in input help; &2 contacts not added

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_MKTSEG - Message Class for UI related messages

• Message number: 406

• Message text: &1 contacts selected in input help; &2 contacts not added

What causes this issue?

You selected &V1& contacts in the input help. &V2& of these were already
in the list, and were, therefore, not added.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_MKTSEG406 - &1 contacts selected in input help; &2 contacts not added ?

  The SAP error message CRM_UIU_MKTSEG406 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing segmentation and contact management. This error indicates that while attempting to add contacts to a marketing segment, some contacts were not added due to certain issues.
  Cause:
  The error message can be triggered by several factors, including:
  
  
  Invalid Contacts: Some of the selected contacts may not meet the criteria for inclusion in the marketing segment. This could be due to missing mandatory fields, incorrect data, or the contacts being inactive.
  
  
  Duplicate Entries: If the contacts you are trying to add already exist in the marketing segment, the system may prevent their addition to avoid duplicates.
  
  
  Authorization Issues: The user may not have the necessary permissions to add certain contacts to the marketing segment.
  
  
  System Configuration: There may be specific configurations or settings in the CRM system that restrict the addition of certain contacts based on predefined rules.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Contact Validity: Review the list of contacts you are trying to add. Ensure that all required fields are filled out and that the contacts are active and valid.
  
  
  Review Duplicates: Check if the contacts are already part of the marketing segment. If they are, you may need to remove them from the list before attempting to add them again.
  
  
  Authorization Check: Ensure that you have the necessary permissions to add contacts to the marketing segment. If not, contact your system administrator to grant the required access.
  
  
  Consult Configuration Settings: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to marketing segments and contact management.
  
  
  Error Log Review: Check the system logs for any additional error messages or warnings that may provide more context about why certain contacts were not added.
  
  
  Testing in a Sandbox: If possible, replicate the issue in a test environment to identify the specific contacts causing the problem and troubleshoot further.
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for guidelines on managing marketing segments and contacts.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully add the desired contacts to your marketing segment.