How To Fix CRM_UIU_MKTSEG402 - &1 accounts selected in input help; &2 accounts not added

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_MKTSEG - Message Class for UI related messages

• Message number: 402

• Message text: &1 accounts selected in input help; &2 accounts not added

What causes this issue?

You selected &v1& accounts in the input help. &v2& of these were already
in the list, and were, therefore, not added.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_MKTSEG402 - &1 accounts selected in input help; &2 accounts not added ?

  The SAP error message CRM_UIU_MKTSEG402 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing segmentation or account selection. This error indicates that there are issues with the accounts selected in the input help, where a certain number of accounts were selected, but not all of them could be added to the marketing segment or campaign.
  Cause:
  
  Invalid Account Status: Some of the selected accounts may not meet the criteria for inclusion in the marketing segment. This could be due to their status (e.g., inactive accounts).
  Data Inconsistencies: There may be inconsistencies or missing data in the account records that prevent them from being added.
  Authorization Issues: The user may not have the necessary permissions to add certain accounts to the marketing segment.
  Business Rules: There may be specific business rules or filters applied that restrict certain accounts from being included.
  
  Solution:
  
  Check Account Status: Review the status of the accounts that were not added. Ensure they are active and meet the criteria for inclusion in the marketing segment.
  Data Validation: Verify that all required fields in the account records are filled out correctly and that there are no inconsistencies.
  Review Authorizations: Ensure that the user has the necessary authorizations to add the accounts. This may involve checking roles and permissions in the SAP system.
  Consult Business Rules: Review any business rules or filters that may be applied to the marketing segment to understand why certain accounts are being excluded.
  Error Logs: Check the system logs for any additional error messages or details that may provide more context on why the accounts were not added.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for marketing segmentation to understand the requirements and limitations for account selection.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.