How To Fix CRM_UIU_MKTGEN040 - Sales orders are only generated when products and quantities are assigned

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_MKTGEN - Message class CRM Marketing UIU

• Message number: 040

• Message text: Sales orders are only generated when products and quantities are assigned

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_MKTGEN040 - Sales orders are only generated when products and quantities are assigned ?

  The SAP error message CRM_UIU_MKTGEN040 indicates that sales orders cannot be generated because the necessary product and quantity assignments are missing in the marketing document (such as a campaign or a sales order). This error typically arises in the context of SAP CRM (Customer Relationship Management) when trying to create sales orders from marketing activities or campaigns.
  Cause:
  
  Missing Product Assignment: The marketing document does not have any products assigned to it. This means that there are no items that can be processed into a sales order.
  Missing Quantity Assignment: Even if products are assigned, if there are no quantities specified for those products, the system will not be able to generate a sales order.
  Incorrect Document Status: The document may be in a status that does not allow for sales order generation.
  Configuration Issues: There may be configuration settings in the CRM system that are preventing the proper assignment of products and quantities.
  
  Solution:
  
  
  Check Product Assignment:
  
  Open the marketing document in question and verify that products are assigned. If not, add the necessary products.
  
  
  
  Check Quantity Assignment:
  
  Ensure that each product has a quantity assigned. If quantities are missing, enter the required quantities for each product.
  
  
  
  Review Document Status:
  
  Ensure that the marketing document is in a status that allows for sales order generation. If it is in a draft or inactive status, you may need to change it to an active status.
  
  
  
  Configuration Review:
  
  If the issue persists, review the configuration settings in the SAP CRM system. Ensure that the settings for sales order generation from marketing documents are correctly configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on the specific marketing document type you are working with.
  
  
  
  Testing:
  
  After making the necessary changes, attempt to generate the sales order again to see if the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for managing orders.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to create and manage marketing documents and sales orders.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the system configuration and potential issues.