How To Fix CRM_UIU_MKTGEN012 - Mass change not successful

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_MKTGEN - Message class CRM Marketing UIU

• Message number: 012

• Message text: Mass change not successful

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_MKTGEN012 - Mass change not successful ?

  The SAP error message CRM_UIU_MKTGEN012 indicates that a mass change operation in the SAP Customer Relationship Management (CRM) system was not successful. This error typically occurs during mass changes to marketing attributes or data records, and it can be caused by various factors. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Data Validation Issues: The data being processed may not meet the required validation rules. This could include incorrect formats, missing mandatory fields, or invalid values.
  Authorization Problems: The user executing the mass change may not have the necessary authorizations to perform the operation on the selected records.
  System Configuration: There may be configuration issues in the CRM system that prevent the mass change from being executed successfully.
  Technical Errors: There could be underlying technical issues, such as database locks, system performance problems, or bugs in the CRM application.
  Record Locks: The records being modified may be locked by another user or process, preventing the mass change from being applied.
  
  Solutions:
  
  Check Data Validity: Review the data being changed to ensure it meets all validation criteria. Correct any errors in the data format or missing fields.
  Review Authorizations: Ensure that the user has the necessary permissions to perform mass changes. This may involve checking roles and authorizations in the SAP system.
  Consult Configuration Settings: Review the configuration settings related to the mass change functionality in CRM. Ensure that all necessary settings are correctly configured.
  Check for Locks: Use transaction codes like SM12 to check for any locks on the records being modified. If locks are found, coordinate with the users or processes holding those locks.
  Review System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  Test in a Development Environment: If possible, replicate the mass change in a development or test environment to identify any issues without affecting production data.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for logging and monitoring.
  SAP Notes: Search for SAP Notes related to the error message or mass change functionality in the SAP Support Portal. There may be specific patches or updates that address known issues.
  Documentation: Review the official SAP documentation for CRM mass changes to understand the expected behavior and requirements for successful execution.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_UIU_MKTGEN012 error message.