How To Fix CRM_UIU_MKT_VOUCHER005 - Voucher Deactivation Cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_MKT_VOUCHER - Message class for Voucher

• Message number: 005

• Message text: Voucher Deactivation Cancelled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_MKT_VOUCHER005 - Voucher Deactivation Cancelled ?

  The SAP error message CRM_UIU_MKT_VOUCHER005 ("Voucher Deactivation Cancelled") typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing vouchers or promotions. This error indicates that an attempt to deactivate a voucher has failed or been cancelled for some reason.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary permissions to deactivate the voucher.
  Voucher Status: The voucher may be in a status that does not allow deactivation (e.g., already used, expired, or locked).
  System Configuration: There may be configuration settings in the CRM system that prevent the deactivation of vouchers under certain conditions.
  Data Integrity Issues: There could be inconsistencies or errors in the data related to the voucher that prevent it from being deactivated.
  Business Logic: There may be custom business logic or validations in place that are preventing the deactivation.
  
  Solutions:
  
  Check User Authorizations: Ensure that the user attempting to deactivate the voucher has the necessary roles and permissions assigned in the system.
  Review Voucher Status: Check the current status of the voucher. If it is already used or in a non-deactivatable state, you may need to take additional steps to resolve this.
  Consult Configuration Settings: Review the configuration settings related to voucher management in the CRM system. Ensure that the settings allow for deactivation under the current circumstances.
  Data Validation: Perform a data integrity check on the voucher and related records to ensure there are no inconsistencies.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context on why the deactivation was cancelled.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP Knowledge Base for further assistance.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM voucher management to understand the expected behavior and any prerequisites for deactivation.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.