How To Fix CRM_UIU_ERP_ORDER000 - An error occurred while retrieving data from configurator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_ERP_ORDER -

• Message number: 000

• Message text: An error occurred while retrieving data from configurator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_ERP_ORDER000 - An error occurred while retrieving data from configurator ?

  The SAP error message CRM_UIU_ERP_ORDER000 indicates that there was an issue while retrieving data from the configurator in the SAP CRM system. This error can occur in various scenarios, particularly when dealing with product configuration in SAP CRM integrated with SAP ERP.
  Possible Causes:
  
  Configuration Issues: There may be issues with the configuration of the product or the variant configuration settings in the ERP system.
  Data Inconsistencies: Inconsistencies in the master data or transactional data between SAP CRM and SAP ERP can lead to this error.
  Network Issues: Connectivity problems between the SAP CRM and SAP ERP systems can prevent data retrieval.
  Authorization Issues: The user may not have the necessary authorizations to access the configurator or the relevant data.
  System Performance: Performance issues in either the CRM or ERP system can lead to timeouts or failures in data retrieval.
  Incorrect Customization: Custom developments or enhancements in the system may lead to unexpected behavior.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the product in both SAP CRM and SAP ERP. Ensure that all necessary settings are correctly defined.
  Data Consistency Check: Run consistency checks on the master data and transactional data to identify and resolve any discrepancies.
  Network Connectivity: Ensure that there are no network issues between the SAP CRM and SAP ERP systems. Check for any firewall or routing issues that may affect connectivity.
  User Authorizations: Review the user roles and authorizations to ensure that the user has the necessary permissions to access the configurator.
  Performance Monitoring: Monitor the performance of both systems to identify any bottlenecks or performance issues that may be causing the error.
  Debugging: If you have access to the development environment, consider debugging the process to identify the exact point of failure.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to investigate the function modules related to the configurator.
  Logs and Traces: Check the application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages or warnings that could provide more context.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.