How To Fix CRM_UIU_CT_IB_UI032 - Substitute &1 could not be set in system &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_UI - UI Messages of Alert / Workflow Inbox

• Message number: 032

• Message text: Substitute &1 could not be set in system &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_UI032 - Substitute &1 could not be set in system &2 ?

  The SAP error message CRM_UIU_CT_IB_UI032, which states "Substitute &1 could not be set in system &2," typically occurs in the context of the SAP Customer Relationship Management (CRM) module when there is an issue with setting a substitute for a business partner or a related entity.
  Cause:
  
  Missing Data: The substitute user or business partner may not exist in the system.
  Authorization Issues: The user attempting to set the substitute may not have the necessary authorizations.
  System Configuration: There may be configuration issues in the CRM system that prevent the setting of substitutes.
  Inconsistent Data: There could be inconsistencies in the data related to the business partner or the substitute.
  Technical Issues: There may be underlying technical issues, such as problems with the database or application server.
  
  Solution:
  
  Check Existence of Substitute: Verify that the substitute user or business partner exists in the system. You can do this by checking the relevant master data.
  Review Authorizations: Ensure that the user has the necessary authorizations to set substitutes. This can be checked in the user roles and profiles.
  Validate Configuration: Review the configuration settings in the CRM system related to substitutes and ensure they are correctly set up.
  Data Consistency Check: Perform a consistency check on the business partner data to ensure there are no discrepancies.
  Technical Troubleshooting: If the issue persists, check for any technical errors in the system logs (transaction SLG1) and consult with your technical team to resolve any underlying issues.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to check the details of the business partner and SU01 to check user authorizations.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for documentation on CRM and business partner management for more context on how substitutes are managed.
  
  If the problem continues after following these steps, it may be beneficial to engage with SAP support for further assistance.