How To Fix CRM_UIU_CT_IB_GENIL107 - Alert long text could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_GENIL - Messages UIU Cross Topcs Inbox GenIl

• Message number: 107

• Message text: Alert long text could not be read

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_GENIL107 - Alert long text could not be read ?

  The SAP error message "CRM_UIU_CT_IB_GENIL107: Alert long text could not be read" typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when dealing with the user interface (UI) components. This error indicates that the system is unable to retrieve or display the long text associated with an alert or message in the CRM UI.
  Causes:
  
  Missing Long Text: The long text that the system is trying to access may not exist in the database or may have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to access the long text.
  Data Corruption: There may be corruption in the data or configuration that prevents the system from retrieving the long text.
  System Configuration: Incorrect configuration settings in the CRM system or the UI framework may lead to this error.
  Transport Issues: If the system has recently undergone a transport of changes, it may not have been properly imported, leading to missing texts.
  
  Solutions:
  
  Check Long Text Existence: Verify if the long text exists in the relevant tables. You can do this by checking the relevant transaction codes or using SE11 to look at the database tables.
  Authorization Check: Ensure that the user has the necessary authorizations to view the long text. You can check this in transaction SU53 or by reviewing the user's roles and authorizations.
  Data Consistency Check: Run consistency checks on the relevant data to ensure there are no corrupt entries. You can use transaction codes like SLG1 to check for logs related to errors.
  Configuration Review: Review the configuration settings in the CRM system to ensure that everything is set up correctly. This may involve checking the customizing settings in SPRO.
  Transport Management: If the issue arose after a transport, check the transport logs to ensure that all objects were transported correctly. You may need to re-import the transport or manually adjust the settings.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE37 (Function Modules), and SLG1 (Application Log).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the "CRM_UIU_CT_IB_GENIL107" error in your SAP CRM system.