How To Fix CRM_UIU_BT031 - Internal error occurred during order creation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_BT -

• Message number: 031

• Message text: Internal error occurred during order creation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_BT031 - Internal error occurred during order creation ?

  The SAP error message "CRM_UIU_BT031 Internal error occurred during order creation" typically indicates that there is an issue within the SAP system when trying to create an order in the CRM (Customer Relationship Management) module. This error can arise from various underlying causes, and resolving it may require a systematic approach. Here are some potential causes, solutions, and related information:
  Possible Causes:
  
  Data Inconsistencies: There may be missing or inconsistent data in the order creation process, such as customer information, product details, or pricing conditions.
  Configuration Issues: Incorrect configuration settings in the CRM system or related modules (like SD or MM) can lead to errors during order creation.
  Authorization Problems: The user may not have the necessary authorizations to create orders in the system.
  System Bugs: There may be bugs or issues in the specific version of the SAP software being used.
  Custom Code Issues: If there are custom enhancements or modifications in the order creation process, they may be causing the error.
  Performance Issues: System performance problems, such as timeouts or resource limitations, can also lead to internal errors.
  
  Solutions:
  
  Check Data Validity: Ensure that all required fields are filled out correctly and that the data being entered is valid. Validate customer and product information.
  Review Configuration: Check the configuration settings in the CRM and related modules to ensure they are set up correctly. This may involve reviewing transaction codes like SPRO for configuration settings.
  Authorization Check: Verify that the user has the necessary authorizations to create orders. This can be done by checking user roles and authorizations in transaction SU01.
  Debugging: If you have access to debugging tools, you can analyze the error in more detail. Use transaction ST22 to check for dumps or transaction SLG1 for application logs that may provide more context.
  Check for Notes and Patches: Look for SAP Notes or patches that may address known issues related to this error. You can search the SAP Support Portal for relevant notes.
  Consult with SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  Review Custom Code: If there are custom developments involved in the order creation process, review the code for any potential issues or errors.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  ST22: Dump analysis
  SLG1: Application log
  SE80: Object Navigator for checking custom code
  
  
  SAP Notes: Regularly check the SAP Support Portal for any updates or notes related to CRM order creation errors.
  Documentation: Review SAP documentation for CRM order management to ensure compliance with best practices.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution. If the problem persists, involving your SAP Basis or technical team may be necessary for deeper analysis.