How To Fix CRM_UI_CUST000 - Do not assign one PFCG role to multiple business roles

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UI_CUST - Messages of WebClient Customizing

• Message number: 000

• Message text: Do not assign one PFCG role to multiple business roles

What causes this issue?

You assigned the PFCG role &SYST-MSGV1& to multiple business roles.

System Response

The system gives you a warning not to assign PFCG roles to multiple
business roles. A 1:1 relation is needed for automatic creation of PFCG
roles that fit the business role content.
For more information, see Customizing under <ZK>UI Framework</> ->
<ZK>Business Roles</> -> <ZK>Define Authorization Role</>.

How to fix this error?

Assign a different or new PFCG role to the current business role.

Procedure for System Administrators

If you want to create PFCG roles manually instead of automatically, then
you can decide to leave the field for the PFCG role empty. You can even
do so in different business roles.
The assignment of a PFCG role to a business role is mandatory if you
neither use the organizational management, nor the user parameter
CRM_UI_PROFILE to determine the available business roles of the user.
In this special case, the system tries to determine the available
business roles by comparing the PFCG roles assigned to the user with the
PFCG roles assigned to business roles.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UI_CUST000 - Do not assign one PFCG role to multiple business roles ?

  The SAP error message CRM_UI_CUST000 indicates that there is an issue with the assignment of PFCG roles to business roles in the SAP Customer Relationship Management (CRM) system. Specifically, this error occurs when a single PFCG role is assigned to multiple business roles, which is not allowed in the system.
  Cause:
  The root cause of this error is the violation of the one-to-one relationship that SAP enforces between PFCG roles and business roles. Each business role should have a unique PFCG role assigned to it, and assigning the same PFCG role to multiple business roles can lead to conflicts in authorization and access control.
  Solution:
  To resolve this error, you need to ensure that each business role has a unique PFCG role assigned. Here are the steps to address the issue:
  
  
  Identify the Conflicting Roles:
  
  Use transaction code PFCG to check the PFCG roles that are currently assigned to the business roles.
  Identify which business roles are using the same PFCG role.
  
  
  
  Create Unique PFCG Roles:
  
  If multiple business roles are using the same PFCG role, you will need to create new PFCG roles for the additional business roles.
  You can copy the existing PFCG role and modify it as needed to create a unique role for each business role.
  
  
  
  Reassign PFCG Roles:
  
  After creating the new PFCG roles, reassign them to the respective business roles.
  Ensure that each business role now has its own unique PFCG role.
  
  
  
  Test the Configuration:
  
  After making the changes, test the configuration to ensure that the error no longer occurs and that users can access the necessary functionalities without issues.
  
  
  
  Documentation:
  
  Document the changes made for future reference and to maintain clarity in role assignments.
  
  
  
  Related Information:
  
  PFCG (Profile Generator): This is the transaction used to manage roles and authorizations in SAP. It allows you to create, modify, and assign roles to users.
  Business Roles: In SAP CRM, business roles define the specific functions and authorizations that a user has within the system. Each business role can be tailored to meet the needs of different user groups.
  Authorization Concept: Understanding the authorization concept in SAP is crucial for managing roles effectively. It involves defining what actions users can perform based on their assigned roles.
  
  By following these steps, you should be able to resolve the CRM_UI_CUST000 error and ensure proper role assignment in your SAP CRM system.