How To Fix CRM_UBB_PREBILLING231 - Pool contract &1: Error reading the data for an item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UBB_PREBILLING - Messages for Prebilling

• Message number: 231

• Message text: Pool contract &1: Error reading the data for an item

What causes this issue?

In pool contract &V1& (GUID &V2&), the administration data for an item
(GUID &V3&) cannot be read.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Inform your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UBB_PREBILLING231 - Pool contract &1: Error reading the data for an item ?

  The SAP error message CRM_UBB_PREBILLING231 typically indicates that there is an issue with reading data for a specific item in a pool contract. This error can occur in the context of billing or invoicing processes within the SAP Customer Relationship Management (CRM) module, particularly when dealing with contracts that involve multiple items or services.
  Causes:
  
  Data Inconsistency: There may be inconsistencies or missing data in the contract or item details that prevent the system from reading the necessary information.
  Authorization Issues: The user may not have the necessary authorizations to access the data related to the pool contract or its items.
  Configuration Issues: Incorrect configuration settings in the CRM system or related modules can lead to errors when attempting to read item data.
  Technical Issues: There could be underlying technical issues, such as database problems or issues with the SAP application server.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Verify that all required fields for the pool contract and its items are filled out correctly.
  Ensure that the items associated with the contract are active and correctly configured.
  
  
  
  Review Authorizations:
  
  Check the user’s authorization roles to ensure they have the necessary permissions to access the contract and its items.
  If needed, consult with your SAP security team to adjust the user roles.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to billing and contracts in the SAP CRM system.
  Ensure that all relevant settings are correctly defined and aligned with business processes.
  
  
  
  Debugging and Logs:
  
  Use transaction codes like SLG1 to check application logs for more detailed error messages that can provide insights into the root cause.
  If you have access to debugging tools, you can analyze the program flow to identify where the error occurs.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing contracts and VF01 for billing documents.
  Documentation: Review SAP documentation related to CRM billing and contract management for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_UBB_PREBILLING231 error message.