How To Fix CRM_UBB_PREBILLING203 - Error cancelling pool prebilling; terminated due to data inconsistency

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UBB_PREBILLING - Messages for Prebilling

• Message number: 203

• Message text: Error cancelling pool prebilling; terminated due to data inconsistency

What causes this issue?

During cancellation of pool billing, a critical error occurred during
saving.

System Response

To ensure data consistency, the system terminated the program.

How to fix this error?

Restart cancellation. If the program terminates again, contact your
system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UBB_PREBILLING203 - Error cancelling pool prebilling; terminated due to data inconsistency ?

  The SAP error message CRM_UBB_PREBILLING203 indicates that there is a problem with cancelling a pool prebilling process due to data inconsistency. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there are discrepancies in the data that prevent the system from successfully completing the cancellation of a prebilling document.
  Causes:
  
  Data Inconsistency: The most common cause is that the data related to the prebilling document is inconsistent. This could be due to missing or incorrect entries in the database.
  Locked Records: If the records involved in the prebilling process are locked by another transaction or user, it may lead to this error.
  Incomplete Data: If the prebilling document was not fully processed or if there are missing mandatory fields, it can cause inconsistencies.
  Custom Code Issues: If there are custom enhancements or modifications in the billing process, they might lead to unexpected behavior and data inconsistencies.
  
  Solutions:
  
  Check Data Consistency: Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for inconsistencies. Look for missing or incorrect entries related to the prebilling document.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what specific data is causing the inconsistency.
  Unlock Records: If records are locked, identify the user or process that is holding the lock and resolve it. You can use transaction SM12 to view and delete locks if necessary.
  Reprocess Prebilling: If the prebilling document is in an inconsistent state, you may need to reverse or delete it and then recreate it correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches or updates.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_BILLING, and SLG1 for logs.
  Documentation: Review SAP documentation related to billing and prebilling processes in CRM for best practices and troubleshooting steps.
  User Permissions: Ensure that the user attempting to cancel the prebilling has the necessary permissions to perform this action.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.